Detach the invoice sent with your order from the perforated line. By filling out the return form on the back of the invoice, you can send the product(s) you wish to return via courier, covering the shipping costs, to the address: BAQA 19 Mayıs Mah. Dr. Hüsnü İsmet Öztürk Sokak Şişli Plaza E Blok Daire 9 Şişli / İstanbul.

If you are not satisfied with the product(s) you ordered, you may return them within 14 days of the date you received them.

Products reaching our warehouse are inspected for compliance with our return policy. You will be notified via email once your return is accepted and your refund has been processed; the amount for the cancelled product will be notified to your bank within 2-5 business days to be refunded to the credit card you used for payment. If you paid by credit card, this information received by your bank will be reflected on your credit card statement according to the bank's operational policies.

If you encounter any issues during the refund process, you can fill out our contact form, send an email to info@baqa.com.tr, or obtain information by calling our Customer Service at +90 850 333 22 72 between 10:00 – 18:00 on weekdays.

According to the "Right of Withdrawal Without Reason" article in the Consumer Law, you have fourteen (14) business days from the date you receive the product.

In order to return the product or products in your order, the following conditions must be met. Otherwise, your return request will not be accepted.

You must complete your return within 14 days. You must send the product back to us in its original, undamaged, unused condition, and without any damage caused by misuse.

The customer is obliged to return the product in the same condition as it was when it was delivered to them. The product(s) must be unused.

The labels of the product(s) must definitely be on the product and in an undamaged condition.

Shoes must not have been worn outdoors and must not have any signs of dirt or wear.

Due to our hygiene policy, accessories are strictly non-returnable. For returns due to any defects caused by the product, you may return the product you received within 30 days from the delivery date.

You can exchange products purchased from our online store at our retail locations within 30 days, provided you have your invoice.

Returns for products purchased from our online store cannot be processed at our physical stores.

No return shipping fees are charged. You can return your item free of charge using the code below.
Free Return Shipment Code : 365 633 732 Yurtiçi Kargo

You also have the right to return international orders. However, all return shipping costs and any fees that may arise at Turkish Customs will be your responsibility. You are required to ensure the product reaches us. We are unable to take action for products held at customs. To assist you, if you have travel plans to Turkey, you can perform free exchanges and returns at all of our stores here. The period for exchanges and returns made at our stores is 30 days. It is sufficient that the product has not been used.