You can make payments via credit card when shopping on our website.

For purchases made on our site, your credit card information is used only during the order process and is never stored in our database. To ensure you can shop securely on our site, this certificate is used for credit card security worldwide.

You can securely use all credit cards supported by IYZCO for your purchases at BAQA.
How can I pay by credit card?
On the payment screen, you will be asked for your credit card details; once you enter this information, it will be securely transmitted to your bank to receive payment authorization. Payments made by credit card are authorized instantly.

After entering your details on the payment screen and confirming, your credit card transaction may be declined for various reasons. In this case;

• Check that your card is enabled for online shopping.
• Check whether your card is active for use.
• Ensure that your card limit is sufficient.
• Ensure that you have entered the requested information regarding the card correctly.
• Check whether your card's expiration date is valid.
• If you are using a virtual card, ensure that your limit is sufficient.

Other than the situations mentioned above, please seek support from your bank.

When making a payment on our site, it is not possible to pay using the points on your credit card.

The products offered for sale on our website are listed with their cash prices including VAT.

To shop on our website; add the product(s) you wish to purchase to your cart. To purchase the items in your cart, first click on the “MY CART” link in the top right corner, and then click the “COMPLETE PURCHASE” button on the page that opens. If you have previously registered on our site, log in using your e-mail address and password on the screen that appears. If you have already logged in before this step, this stage will be skipped, and you will be directed to the next step. If you do not have an account on our site, click the “CREATE ACCOUNT” button and fill in the requested information completely. To continue without registering, click the “GUEST CHECKOUT” button. You can complete your purchase by entering your address and credit card information.

If you placed an order by logging into your account, please click on the “MY ORDERS” tab under the “MY ACCOUNT” link. On the screen that appears, you can view the status of all your past and current orders. To examine them in detail, you can click on the “DETAILS” link next to the relevant order. If you placed an order without becoming a member, please click on the “Order Tracking” link located at the bottom of the page. On the screen that appears, you can view the status of your order by entering your order number along with your email address or mobile phone number.Can I add a new item to my order after it has been placed?It is not possible to add any items to your order once it has been placed.

You can cancel your order before it is handed over to the cargo company, and you can initiate returns after it has been delivered. To cancel any product(s) in your order;

If you are a member, please check the status of your order from the “MY ORDERS” tab under the “MY ACCOUNT” link. If you shopped as a guest, you can view your order status using the “ORDER TRACKING” link located at the bottom of our website.

If your order is in “PREPARING” status, you can perform your cancellation process by calling Customer Service at 0850 333 22 72 on weekdays from 10:00. If your order is in “SHIPPED” status, cancellation cannot be performed. However, once your order reaches you and your cancellation request is approved by us, the amount for the cancelled product(s) will be reported to your bank within 30 business days to be refunded to the credit card you used for payment. If you paid by credit card, this information received by your bank will be reflected on your credit card statement according to the bank’s operating principles.

If you encounter any issues, you can reach us by filling out our contact form or by calling our Customer Service at 0850 333 22 72 between 10:00 – 18:00 on weekdays.

The BAQA team will be happy to assist you with any questions regarding our products, such as fabric, fit, size, measurements, color, stock status, or styling suggestions.

You can reach us via WhatsApp, email, or our customer service. We will get back to you as soon as possible to help you choose the right product.

Contact Channels

• WhatsApp
• E-mail: info@baqaofficial.com

It is not possible to add items to a completed order. You may create a new order for the other products you wish to purchase.

We recommend that you first check the accuracy of your email address and your spam/junk folder. If you cannot access your order confirmation, you may contact our BAQA Customer Services team.

The invoice for your order is issued in accordance with the information you provided during the order process and is sent to you electronically. If you are unable to access your invoice, you can receive support from our BAQA Customer Service team.

You can refer to the size chart on the product pages. If you are unsure about the size or fit, you can contact the BAQA team for assistance.

You can find product-specific sizing and fit information in the product descriptions. For more detailed information, our customer service will be happy to assist you.

Fabric content, care, and product features are specified on the product's detail page.

We recommend that you follow the care instructions provided on the product's inner label and on the product detail page.

Restocking status for out-of-stock items may vary by collection and product. You can track the current stock status on our website or obtain information from our BAQA Customer Service team.

Product size availability may vary between our website and our stores. If the size you are looking for is out of stock in our online store, you can contact our BAQA Customer Service team to inquire about store stock.

Yes, our online and store stocks may differ. You can contact our BAQA Customer Service team to check the store availability of the product you are looking for.

You can get information about current store stock availability by sharing the product name or product code with our BAQA Customer Service team. Please be reminded that stocks may change throughout the day.

Following payment confirmation, your orders are prepared and handed over to the courier as soon as possible. Preparation times may vary during campaigns, promotions, and special periods.

When your order is handed over to the courier, your shipment tracking information will be sent to you. You can use this information to track the current status of your shipment.

The shipping fee may vary depending on the order amount and delivery address. You can view the shipping cost applicable to your order in your cart before completing the payment process.

Your orders are delivered securely to your address via BAQA's contracted shipping companies. You can view the shipping company assigned to your order through your shipping information.

You can view information regarding countries where international delivery is available by entering your delivery address during the checkout process.

You can create your return request for products that meet the return conditions within the specified return period. The product must be unused, undamaged, have its labels intact, and be in a condition suitable for resale.

The return period is for the duration specified in BAQA's current Return and Exchange Policy from the date your order is delivered. You can review the current terms on our Returns and Exchanges page.

Once the returned product reaches BAQA and the necessary checks are completed, the refund process will be initiated. The time it takes for the payment to reflect in your account may vary depending on your bank's processing times.

Yes.

Some products may be excluded from returns due to hygiene, personalization, or the nature of the product. You can review the return eligibility conditions in our current Return and Exchange Policy.